Privacy policy

Last updated 5 November 2026

Aide is operated by Co Life Advisory Pvt Ltd ("we", "us"). This policy explains what personal data we collect when you use the Aide website and app, why we collect it, who can see it and the choices you have. It applies to students, university teams and anyone who joins a waitlist or registers interest.

  1. 1. What we collect

    • Account details: first and last name, phone number, email address, password (stored only in encrypted form) and, for universities, designation, residence name, location link and optional support WhatsApp number and LinkedIn URL.
    • Residence details: the hostel or university you check in to, and room numbers you add to requests.
    • Requests you raise, such as repairs, housekeeping, laundry and amenity bookings, with their status and notes.
    • Ask Aide messages, which are saved to your account so you can open them later from Chat history.
    • Photos you upload, food ratings and reviews, community posts and messages.
    • Waitlist and interest forms: the details you type into them.
    • Basic technical data such as browser type and pages visited, used to keep the service secure and working.

  2. 2. Wellness chat

    Aide Wellness conversations are not saved to your account or our database. They stay in your browser for the current session and are cleared when you leave. To reply, your messages are sent to our AI provider for that moment only. Wellness chat is not a medical or counselling service.

  3. 3. How we use your data

    • To create and secure your account and let you sign in.
    • To deliver services at your residence, such as passing your requests to the university team that runs it.
    • To answer you in Ask Aide and Wellness using an AI model.
    • To contact you about your account, waitlist place or interest form.
    • To keep Aide safe, prevent misuse and improve how it works.

  4. 4. Who can see it

    • The university or residence you check in to, and staff it has invited, can see your name, contact details and the requests you raise there. Staff only see the sections they have been given access to.
    • Waitlist and interest form details are visible only to authorised Aide team members.
    • Service providers who host our app, store data and run AI models, under confidentiality obligations.
    • WhatsApp, only when you choose to tap a WhatsApp button yourself.
    • Authorities, where the law requires it.

  5. 5. How long we keep it

    We keep account data while your account is active. If you ask us to delete your account, we delete or anonymise your personal data within 30 days, except where we must keep it by law.

  6. 6. Your rights

    Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete your personal data, withdraw consent and raise a grievance. Write to us at aide@colive.com. We aim to reply within 7 working days.

  7. 7. Students under 18

    If you are under 18, please use Aide with the consent of a parent or guardian.

  8. 8. Security

    Data is sent over encrypted connections and access is limited by role. No system is fully secure, so please keep your password private and tell us at once if you think your account is at risk.

  9. 9. Changes and contact

    We will post any changes on this page and update the date above. For any privacy question or grievance, contact Co Life Advisory Pvt Ltd at aide@colive.com or +91 76760 00500.